Legal
Privacy Policy
This Privacy Policy describes how Zeils Agent ("we", "us") handles personal data collected through zeils-agent.com. It applies to this website only and does not cover third-party platforms, payer portals, or services we link to.
What we hold
Information we collect
automatically Pages you request during a visit and basic browser information, at the level ordinary web hosting records.
Purpose
How we use your information
The directory pages on this site are written for revenue-cycle and payments teams. The contact form exists so those readers can ask a question, flag a gap, or point out something a page got wrong.
Cookies
Cookies and similar technologies
Basis and consent
Legal bases and consent
Where required, we process personal data on the basis of your consent, which you provide by submitting a message through the contact form. That is the only thing the form asks for: your message and a way to answer it.
You may withdraw that consent at any time by contacting us, though this does not affect processing that has already taken place. Withdrawal simply stops anything further, and it costs nothing to ask.
- Give consent
- Submitting a message through the contact form records your consent for that reply.
- Withdraw consent
- Write to us at the address at the foot of this page and we will stop further processing of that message.
- No bundled consent
- Consent for a reply is not bundled with marketing, and there is no marketing list for you to be added to.
- Withdrawal effect
- Withdrawal does not remove the record of a correction already made to a page.
How long
Data retention
Your rights
What you can ask us to do
Depending on where you are located, you may have the right to request access to the personal data we hold about you, request correction or deletion, object to processing, or request a copy of the data in a portable format.
To exercise any of these rights, contact us using the details below. We will respond within the time required by applicable law.
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Access
Ask what personal data we hold about you and receive a copy.
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Correction
Ask us to fix anything inaccurate in the record we keep.
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Deletion
Ask us to remove a message and the personal details in it.
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Portability
Ask for a copy of what you sent us in a format you can keep.
Links out
Third parties and links
This site links to external websites, including platform and documentation sources. When you follow a link out, you leave zeils-agent.com and the page you land on answers to its own operator.
We are not responsible for the privacy practices of those sites and encourage you to review their policies separately. If a linked page moves or changes, our own explanation of the Zelis portal workflow is still on this site: start from the Zelis Portal Support page or the Claims & Remittance guide.
Common questions
Questions about this policy
Contact form What happens to a message I send through the contact form? Open
The message is read by a person on the team and used to answer you. If it flags an error in a page, that note may be kept briefly so the correction can be checked and the page updated. The message is not added to a mailing list and it is not passed to an advertiser.
Kept for as long as needed to reply and to record a correction.
Portal pages Does this policy cover the payer or provider portals we write about? Open
No. Our pages explain how a Zelis portal or a remittance workflow is described in public documentation, but the portals themselves are operated by other organisations. When you sign in to a portal, that operator's own privacy notice applies, not this one. Zeils Agent support pages on this site do not ask you for credentials.
Read the operator's notice for anything you sign in to.
Data rights How do I ask for a copy or a correction? Open
Write to us using the contact details at the foot of this page, or reach the team through the Contact page and say what you would like us to do. A short note naming the request is enough; you do not need to fill in a form to ask.
We answer within the time applicable law allows.
Changes Will this policy change, and how will I know? Open
We may update this policy to reflect changes in how the site operates or in applicable law. The effective date at the top of this page will be updated when material changes are made, and the current date is the one you see there.
The effective date is the version that applies.
Contact
To ask a question about this policy
To ask a question about this policy or to exercise a data right, use the contact page or write to us at the address below. A short note is enough.
- Postal address
- 450 Serra Mall, Stanford, CA 94305, USA
- Phone
- +1-650-723-2300
- [email protected]
- Hours
- Monday to Friday, 9:00 AM – 6:00 PM
Where to read next
If you came here from a page about the Zelis portal workflow or Zeils Agent support, these are the pages the policy most often sits beside.
- Support Zelis Portal Support How the payer and provider sides of the Zelis portal are described, and where to look when a page stops matching the portal.
- Guide Claims & Remittance The claims lifecycle and remittance data explained for revenue-cycle teams working the lane day to day.
- Playbook Automation Playbook Where a payments workflow can be simplified or automated, and which steps stay with a person.
- Legal Terms of Service The terms that apply when you use this site, alongside the policy you have just read.
This site is an editorial resource about U.S. healthcare payment workflows. It is not an authenticated portal and does not collect credentials.